How do I request a quote?

Choose a product and click Request a Quote, or use our quote form. Tell us which items you need, the quantities, sizes and colours, and upload your logo if you have one.

Do you offer printing and embroidery?

Yes, we offer both logo printing and embroidery. We can help you choose the most suitable option for your garments, design and budget.

What quality of thread and printing do you use?

We use premium Madeira embroidery threads for vibrant colour and a professional finish, alongside high-quality printing for clear, detailed designs. We select the most suitable customisation method for your garment and artwork.

Is there a minimum order quantity?

Minimum quantities depend on the garments and customisation required. Send us your requirements and we’ll confirm what we can offer.

Can I mix sizes and colours?

Yes. You can request a mix of sizes and colours within your order, subject to availability. Include a breakdown when requesting your quote.

What file format should I use for my logo?

You can upload your logo or artwork in JPG, JPEG, PNG, GIF or SVG format. For the best results, use an SVG file or a clear, high-resolution image. If you’re unsure whether your artwork is suitable, send it to us and we’ll check it.

Do you offer a vectorisation service?

Yes, we can convert your logo or artwork into a vector file, giving it clean, sharp edges that can be resized without losing quality. Send us your existing artwork and we’ll confirm suitability and pricing. Embroidery digitisation, if required, is quoted separately.

Can you help if my logo needs adjusting?

We can review your artwork and advise on any changes needed for printing or embroidery. Any artwork preparation charges will be confirmed before you proceed.

Will I see my design before production?

We’ll confirm your logo, placement and customisation details before production. Let us know if you need a visual mock-up as part of your quote.

How long will my order take?

Turnaround depends on garment availability, order size and the customisation required. We’ll confirm an estimated timescale with your quote. If you have a deadline, tell us when you enquire.

Do you accept urgent orders?

Contact us with your deadline. We’ll check availability and our production schedule before confirming whether we can meet it.

Are all colours and sizes available?

Availability varies by product, colour and size. We confirm supplier availability when preparing your quote and before your order proceeds.

How do I choose the right size?

Check the size guide on the product page, as sizing can vary between brands. If you need help, contact us before confirming your order.

Can I order a sample?

Contact us to discuss sample options. Availability, costs and delivery times will be confirmed before you order.

Can you personalise items with names or initials?

We can discuss individual names, initials and other personalisation. Include the details in your enquiry so we can confirm suitability and pricing.

What does my quote include?

Your quote will set out the garments, agreed printing or embroidery, and any applicable setup or delivery charges. It will also state how VAT is treated.

How should I care for customised garments?

Follow the garment’s care label and any additional instructions supplied with your order. Avoid ironing directly over printed designs.

What if there is a problem with my order?

Contact us with your order details and photographs of the issue so we can investigate and help resolve it. Please check sizes, colours and artwork carefully before approving your order.

Can I place a repeat order?

Yes. Send us your previous order details and the quantities you need. We’ll confirm current pricing and availability for your repeat order.